Return Policy

Due to the digital nature of our products (game currency, e-pin codes, gift cards, and memberships), all sales are generally final. However, we do accept return and refund requests under specific circumstances outlined below.

Once a digital code has been viewed, revealed, or redeemed, it is considered used and is no longer eligible for a return.

We will accept your return request if:

• The product code is invalid or does not work upon first use.
• You received the wrong product (different from what you ordered).
• The product was not delivered to your account within the stated timeframe.
• A verified technical error occurred on our platform during the transaction.
• The product is out of stock and cannot be fulfilled.

We are unable to process returns in the following cases:

• The digital code has been revealed, copied, or redeemed.
• You changed your mind after purchase.
• You entered incorrect account information (wrong game ID, server, etc.).
• The return request is submitted more than 48 hours after purchase.
• The product was purchased during a promotional sale or with a coupon discount.
• Your game account was banned by the game developer after receiving the currency.

To submit a return request, follow these steps:

1. Step 1Log in to your account and go to "My Orders".
2. Step 2Find the order in question and click "Request Return".
3. Step 3Select the reason for your return and provide a detailed description.
4. Step 4Attach any relevant screenshots or evidence to support your claim.
5. Step 5Submit the request. Our support team will review it within 24 hours.

Once your return is approved, refunds will be issued via one of the following methods:

• Store credit (instant) — added to your account balance.
• Original payment method — bank transfer or credit card (3–5 business days).
• Papara or other e-wallet (1–2 business days).

The refund method may vary depending on the original payment method used during checkout.

If you have any questions about our return policy or need assistance with a return request, please don't hesitate to reach out to our support team.